Estresse tecnológico e a intenção de permanecer nas organizações: A qualidade de vida e o conflito trabalho-lar medeiam essa relação?

Autores

DOI:

https://doi.org/10.19094/contextus.2021.62600

Palavras-chave:

estresse tecnológico, conflito trabalho-lar, qualidade de vida, intenção de permanecer, organizações

Resumo

Este estudo descritivo quantitativo discute os efeitos do estresse tecnológico no conflito trabalho-casa, na qualidade de vida e na intenção de permanecer nas organizações entre os usuários de Tecnologia da Informação e Comunicação (TIC) em seu trabalho diário. É uma pesquisa descritiva e quantitativa com 473 respondentes de empresas públicas e privadas. Os resultados confirmam os efeitos negativos dos criadores do estresse tecnológico e os efeitos positivos dos inibidores do estresse tecnológico no conflito trabalho-casa, na qualidade de vida e na intenção de permanecer nas organizações. Por fim, a qualidade de vida medeia parcialmente a relação entre o estresse tecnológico e a intenção de permanecer nas organizações.

 

Biografia do Autor

Ozaias Wagner Ferreira de Carvalho, UniFacema - Centro Universitário de Ciências e Tecnologia do Maranhão

Mestre em Administração de Empresas e Contabilidade (FUCAPE Business School); Master Business Administration - MBA em Gestão Logística (Instituto Camilo Filho); Especialista em Pedagogia Empresarial e Gestão de Pessoas (UniFacema); Docente do Ensino Superior - Graduação (UniFacema). Formação Inicial - Bacharel em Administração de Empresas. Metodologias Ativas (Sala de Aula Invertida, Aprendizagem Baseada em Problemas, Gamificação etc.) e Projeto Integrador. Ensino Hibrido. Profissional de carreira, trabalhei por 15 anos na Industria da Heineken (auxiliar/Operador/Analista JR PL e SR/Supervisor e Coordenador), atuei também na AMBEV. Experiência e vivência prática em Administração da Produção, Administração Logística e Operação Logística de Distribuição. Conhece metodologias (integrante e líder de pilares) Total Perfomance Management - TPM; 5S. Possui experiência com Kaizen, PDCA, CAPDO, Makigami, Loop Infinito. Possui experiência com projetos (foi líder de projeto de implantação de uma nova linha de produção de envase de cerveja).

Marcia Juliana d'Angelo, Fucape Business School

Professora Associada de Estratégia & Organização na Fucape Business School. Doutora e Mestre em Administração de Empresas (com distinção) pela Universidade Presbiteriana Mackenzie. Também tem o título de Master in Business Administration (MBA) pela Warwick Business School, Inglaterra. Coordenadora e pesquisadora do Centro de Estudos em Sustentabilidade das Organizações (CESO) e do Centro de Estudos de Aprimoramento da Gestão Escolar (CEAGE), ambos na Fucape Business School. Membro do Corpo Editorial Científico da Brazilian Business Review (BBR) e do Conselho Editorial da Revista Estudos e Pesquisa em Administração (REPAD). Revisora de periódicos nacionais e internacionais. Pesquisadora nas temáticas de estratégia & gestão, em particular: estratégia nas organizações, estratégia & sustentabilidade, empreendedorismo social, marketing & sustentabilidade, gestão escolar, e estudos organizacionais em sustentabilidade.

Referências

Afolabi, A. F., & Abidoye, J. A. (2011). Integration of information and communication technology in library operations towards effective library services. Journal of Educational and Social Research, 1(4), 114-115. http://www.richtmann.org/journal/index.php/jesr/article/view/11752

Al Zamel, L. G. I., Abdullah, K. L., Chong, M. C., & Chua, Y. P. (2020). The quality of work life and turnover intentions among Malaysian nurses: the mediating role of organizational commitment. Journal of the Egyptian Public Health Association, 95(1), 1-8. https://doi.org/10.1186/s42506-020-00048-9

Al Zamel, L. G., Abdullah, K. L., Chan, C. M., & Piaw, C. Y. (2020). Factors influencing nurses’ intention to leave and intention to stay: An integrative review. Home Health Care Management & Practice, 32(4), 218-228. https://doi.org/10.1177/1084822320931363

Allen, T. D. (2001). Family-supportive work environments: The role of organizational perceptions. Journal of Vocational Behavior, 58(3), 414-435. https://doi.org/10.1006/jvbe.2000.1774

Alrawadieh, Z., Cetin, G., Dincer, M. Z., & Istanbullu Dincer, F. (2020). The impact of emotional dissonance on quality of work life and life satisfaction of tour guides. The Service Industries Journal, 40(1-2), 50-64. https://doi.org/10.1080/02642069.2019.1590554

Andrade, A. L., Oliveira, M. Z., & Hatfiel, E. (2017). Conflito trabalho-família: Um estudo com brasileiros e norte-americanos. Revista Psicologia Organizações e Trabalho, 17(2), 106-113. https://doi.org/10.17652/rpot/2017.2.12738

Angulo, B. U., & Begoña Osca, A. (2012). Role stressors, task-oriented norm, and job satisfaction: A longitudinal study. Revista de Psicología del Trabajo y de las Organizaciones, 28(3), 171-181. https://doi.org/10.5093/tr2012a14

Anyaoku, E. N., Osuigwe, N. E., & Oguaka, C. N. (2015). Technology and job satisfaction in academic libraries: Role of leadership style and librarians’ attitude. International Journal of Library Science, 4(4), 73-80. https://doi.org/10.5923/j.library.20150404.02

Arnetz, B. B. (1997). Technological stress: Psychophysiological aspects of working with modern information technology. Scandinavian Journal of Work, Environment & Health, 23(3), 47-52. https://www.sjweh.fi/article/242

Arnetz, B. B., & Wiholm, C. (1997). Technological stress: Psychophysiological symptoms in modern offices. Journal of Psychosomatic Research, 43(1), 35-42. https://doi.org/10.1016/S0022-3999(97)00083-4

Ayyagari, R., Grover, V., & Purvis, R. (2011). Technostress: Technological antecedents and implications. MIS Quarterly, 35(4), 831-858. https://doi.org/10.2307/41409963

Backes, D. S., Silva, D. M., Siqueira, H. H., & Erdmann, A. L. (2007). O produto do serviço de enfermagem na perspectiva da gerência da qualidade. Revista Gaúcha de Enfermagem, 28(2), 163-70. https://seer.ufrgs.br/RevistaGauchadeEnfermagem/article/view/3159/1730

Beauregard, T. A., & Henry, L. C. (2009). Making the link between work-life balance practices and organizational performance. Human Resource Management Review, 19(1), 9-22. https://doi.org/10.1016/j.hrmr.2008.09.001

Beltrame, G., & Bobsin, D. (2021). Uma análise da produção acadêmica sobre o technostress (2000-2020). REAd. Revista Eletrônica de Administração, 27(1), 285-312. https://doi.org/10.1590/1413-2311.312.105432

Berg-Beckhoff, G., Nielsen, G., & Ladekjær Larsen, E. (2017). Use of information communication technology and stress, burnout, and mental health in older, middle-aged, and younger workers–results from a systematic review. International Journal of Occupational and Environmental Health, 23(2), 160-171. https://doi.org/10.1080/10773525.2018.1436015

Bido, D. D. S., & Silva, D. D. (2019). SmartPLS 3: Especificação, estimação, avaliação e relato. Administração. Ensino e Pesquisa, 20(2), 488-536. https://doi.org/10.13058/raep.2019.v20n2.1545

Bielenski, H., Bosch, E., & Wagner, A. (2002). Working Time Preferences in Sixteen European Countries. Dublin: European Foundation for the Improvement of Living and Working Conditions. https://www.eurofound.europa.eu/sites/default/files/ef_publication/field_ef_document/ef0207en_0.pdf

Boyar, S. L., Maertz, C. P., Pearson, A. W., & Keough, S. (2003). Work-family conflict: A model of linkages between work and family domain variables and turnover intentions. Journal of Managerial Issues, 15, 175-190. https://www.researchgate.net/publication/284659587_Work-family_conflict_A_model_of_linkages_between_work_and_family_domain_variables_and_turnover_intentions

Boyer-Davis, S. (2019). Technostress: An antecedent of job turnover intention in the accounting profession. Journal of Business and Accounting, 12(1), 49-63. http://asbbs.org/files/2020/JBA_Vol_13.1_Fall_2020.pdf#page=42

Brown, J., Bowling, A., & Flynn, T. (2004). Models of quality of life: A taxonomy, overview and systematic review of the literature. European Forum on Population Ageing Research. 113. https://eprints.kingston.ac.uk/id/eprint/17177/

Brown, R., Duck, J., & Jimmieson, N. (2014). E-mail in the workplace: The role of stress appraisals and normative response pressure in the relationship between e-mail stressors and employee strain. International Journal of Stress Management, 21(4), 325-347. https://doi.org/10.4236/psych.2014.510141

Bruque, S., Moyano, J., & Eisenberg, J. (2008). Individual adaptation to IT-induced change: The role of social networks. Journal of Management Information Systems, 25(3), 177-206. https://doi.org/10.2753/MIS0742-1222250305

Burke, R. J. (2004). Work and family integration. Equal Opportunities International, 23(1/2), 1-5. https://doi.org/10.1108/02610150410787828

Califf, C. B., Sarker, S., & Sarker, S. (2020). The bright and dark sides of technostress: A mixed-methods study involving healthcare IT. MIS Quarterly, 44(2), 809-856. https://doi.org/10.25300/MISQ/2020/14818

Cappellozza, A., Moraes, G. H. S. M. D., & Muniz, L. M. (2017). Uso pessoal das tecnologias no trabalho: Motivadores e efeitos à distração profissional. Revista de Administração Contemporânea, 21(5), 605-626. https://doi.org/10.1590/1982-7849rac2017160145

Cappi, M. N.; Araújo, B. F. V. B. (2015). Satisfação no trabalho, comprometimento organizacional e intenção de sair: Um estudo entre as gerações X e Y. Revista Eletrônica de Administração, 21(3), 576-600. https://doi.org/10.1590/1413-2311.0782014.54843

Carlotto, M. S., & Wendt, G. W. (2016). Tecnoestresse e relação com a carreira, satisfação com a vida e interação trabalho-família: Uma análise de gênero. Contextos Clínicos, 9(1), 51-59. https://doi.org/10.4013/ctc.2016.91.04

Carlotto, M. S. (2011). Tecnoestresse: Diferenças entre homens e mulheres. Revista Psicologia: Organizações e Trabalho, 11(2), 51-64. http://pepsic.bvsalud.org/scielo.php?script=sci_arttext&pid=S1984-66572011000200005

Cerqueira, A. D. S., Felix, B., Galon, S. Z., & Souza, A. M. D. (2017). Fronteiras e o equilíbrio trabalho-lar: Um estudo com profissionais de segurança pública. Revista do Serviço Público, 68(3), 681-704. https://doi.org/10.21874/rsp.v68i3.1321

Chang, A., McDonald, P., & Burton, P. (2010). Methodological choices in worklife balance research 1987 to 2006: A critical review. The International Journal of Human Resource Management, 21(13), 2381-413 https://doi.org/10.1080/09585192.2010.516592

Changki, K., Jungioo, J., & Jinjoo, L. (2007). An empirical investigation into the utilization based information technology success model: Integrating task-performance and social influence perspective. Journal of Information Technology, 22(2), 152-161. https://doi.org/10.1057/palgrave.jit.2000072

Chesters, J., Simona, J., & Suter, C. (2021). Cross-National comparison of age and period effects on levels of subjective well-being in Australia and Switzerland during volatile economic times (2001–2016). Social Indicators Research, 154, 361-391. https://link.springer.com/article/10.1007/s11205-020-02567-6

Chin, W. W. (1998). The partial least squares approach to structural equation modeling. In G. A. Marcoulide (Ed.), Modern Methods for Business Research (pp.295-336). London: Lawrence Erbaum Associates. https://www.researchgate.net/publication/311766005_The_Partial_Least_Squares_Approach_to_Structural_Equation_Modeling

Christ-Brendemühl, S., & Schaarschmidt, M. (2020). The impact of service employees’ technostress on customer satisfaction and delight: A dyadic analysis. Journal of Business Research, 117, 378-388. https://doi.org/10.1016/j.jbusres.2020.06.021

Colombo, L., & Ghislieri, C. (2008). The work-to-family conflict: Theories and measures. TPM - Testing, Psychometrics, Methodology in Applied Psychology, 15(1), 35-55. https://www.tpmap.org/wp-content/uploads/2014/11/15.1.3.pdf

Crispim, I. A. S., & Cappellozza, A. (2019). Antecedentes gerenciais e tecnológicos da exaustão no trabalho. Revista Pensamento Contemporâneo em Administração, 13(4), 137-153. https://doi.org/10.12712/rpca.v13i4.28847

Daubermann, D. C., & Tonete, V. L. P. (2012). Quality of work life of nurses in primary health care. Acta Paulista del Enfermagem, 25(2), 277-283. https://doi.org/10.1590/S0103-21002012000200019

DeVellis, R. F. (2016). Scale development: Theory and applications. Sage publications.

Duarte, C. L. G., Motoki, F. Y. S., & Mainardes, E. W. (2018). O technostress e a relação com a satisfação no trabalho. Revista Eletrônica de Administração e Turismo, 12(6), 1562-1582. https://doi.org/10.15210/reat.v12i6.13153

Elizur, D., & Shye, S. (1990). Quality of work life and its relation to quality of life. Applied Psychology, 39(3), 275-291. https://doi.org/10.1111/j.1464-0597.1990.tb01054.x

Feliciano, K. V. O., Kovacs, M. H., & Sarinho, S. W. (2005). Sentimentos de profissionais dos serviços de pronto-socorro pediátrico: reflexões sobre o burnout. Revista Brasileira de Saúde Materno Infantil, 5(3), 319-328. https://doi.org/10.1590/S1519-38292005000300008.

Ferreira, A. P. C. (2006). Tecnologia de informação, controle e mundo do trabalho: Pensar tecnologia na ótica do trabalhador. Revista Eletrônica de Ciências Sociais, 11, 14-24. http://www.cchla.ufpb.br/caos/n11/02.pdf

Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50. https://doi.org/10.1177/002224378101800104

Franco, G. P., Barros, A. L. B. L., & Nogueira-Martins, L. A. (2005). Qualidade de vida e sintomas depressivos em residentes de enfermagem. Revista Latino Americana de Enfermagem, 13(2), 139-144. https://doi.org/10.1590/S0104-11692005000200002.

Fuglseth, A. M., & Sørebø, Ø. (2014). The effects of technostress within the context of employee use of ICT. Computers in Human Behavior, 40, 161-170. https://doi.org/10.1016/j.chb.2014.07.040

Gallie, D. (2005). Work pressure in Europe 1996–2001: Trends and determinants. British Journal of Industrial Relations, 43(3), 351-75. https://doi.org/10.1111/j.1467-8543.2005.00360.x

Gallivan, M., & Srite, M. (2005). Information technology and culture: Identifying fragmentary and holistic perspectives of culture. Information and Organization, 15(4), 295-338. https://doi.org/10.1016/j.infoandorg.2005.02.005

Gamage, P. N., & Herath, H. M. A. D. K. (2013). Job related factors and intention to stay of it professionals in Sri Lanka. International Journal of Social Science & Interdisciplinary Research, 2(7), 136-145. http://indianresearchjournals.com/pdf/IJSSIR/2013/July/15.pdf

Gamage, P. N., & Herath, H. M. A. D. K. (2013). Work family balance and intention to stay of IT professionals in Sri Lanka: The mediating effect of job stress. SAARJ Journal on Banking & Insurance Research, 2(4), 93-107. https://www.indianjournals.com/ijor.aspx?target=ijor:sjbir&volume=2&issue=4&article=009

Garcia, D. A., & Bellini, G.P. B. (2013). Cyberslacking e limitações digitais. International Conference on Information Resources Management, CONF-IRM 2013 Proceedings. https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1019&context=confirm2013

Green, F., & Tsitsianis, N. (2005). An investigation of national trends in job satisfaction in Britain and Germany. British Journal of Industrial Relations, 43(3), 401-29. https://doi.org/10.1111/j.1467-8543.2005.00362.x

Greenhaus, J. H., & Beutell, N. (1985). Sources of conflict between work and family roles. Academy of Management Review, 10, 76-88. https://doi.org/10.5465/amr.1985.4277352

Greenhaus, J. H., & Singh, R. (2003). Work-family linkages, a sloan work and family encyclopedia entry. Chestnut Hill, MA: Boston College. https://wfrn.org/wp-content/uploads/2018/09/work-family-Linkages-encyclopedia.pdf

Haar, J., & Spell, C.S. (2003). Where is the justice? Examining work–family backlash in New Zealand: The potential for employee resentment. New Zealand Journal of Industrial Relations, 28(1), 59-74. https://www.proquest.com/openview/3866eadf92d1bbfcd926648afbee3a62/1?pq-origsite=gscholar&cbl=51645

Hair, J. F., Sarstedt, M., Ringle, C. M., & Mena, J. A. (2012). An assessment of the use of partial least squares structural equation modeling in marketing research. Journal of the Academy of Marketing Science, 40(3), 414-433. https://doi.org/10.1007/s11747-011-0261-6

Hauk, N., Göritz, A. S., & Krumm, S. (2019). The mediating role of coping behavior on the age-technostress relationship: A longitudinal multilevel mediation model. PloS One, 14(3), 1-22. https://doi.org/10.1371/journal.pone.0213349

Jollivet, P. N. (2003). TIC e o trabalho cooperativo reticular: Do conhecimento socialmente incorporado à inovação sociotécnica. In G. Cocco, A. P. Galvão & G. Silva (Orgs.), Capitalismo cognitivo: Trabalho, redes e inovação (pp. 83-107). Rio de Janeiro: DP&A.

Joly, M.C.R.A. (2004). Evidências de validade de uma escala de desempenho docente em informática educacional. Psico-USF, 9(2), 173-180. https://doi.org/10.1590/S1413-82712004000200008

Kong, F. Z., Zhao, L., Zhang, X. B., Tsai, C. H., & Lin, D. D. (2019). Farmers’ work-life quality and entrepreneurship will in China. Frontiers in Psychology, 10(787). https://doi.org/10.3389/fpsyg.2019.00787

Koolhaas, W., van der Klink, J. J., Vervoort, J. P., Boer, M. R., Brouwer, S., & Groothoff, J. W. (2013). In-depth study of the workers’ perspectives to enhance sustainable working life: Comparison between workers with and without a chronic health condition. Journal of Occupational Reabilitation, 23(2), 170-179. https://doi.org/10.1007/s10926-013-9449-6

Lee, S. B., Lee, S. C., & Suh, Y. H. (2016). Technostress from mobile communication and its impact on quality of life and productivity. Total Quality Management & Business Excellence, 27(7-8), 775-790. https://doi.org/10.1080/14783363.2016.1187998

Leitão, J., Pereira, D., & Gonçalves, Â. (2021). Quality of work life and contribution to productivity: Assessing the moderator effects of burnout syndrome. International Journal of Environmental Research and Public Health, 18(5), 2425. https://doi.org/10.3390%2Fijerph18052425

Lewis, S., & Cooper, C. (2005). Work–life Integration. Case Studies of Organizational Change. Chichester: Wiley.

Lindner, P., Frykheden, O., Forsström, D., Andersson, E., Ljótsson, B., Hedman, E., ... & Carlbring, P. (2016). The Brunnsviken Brief Quality of life scale (BBQ): Development and psychometric evaluation. Cognitive Behaviour Therapy, 45(3), 182-195. https://doi.org/10.1080/16506073.2016.1143526

Lips-Wiersma, M., & Hall, D. T. (2007). Organizational career development is not dead: A case study on managing the new career during organizational change. Journal of Organizational Behavior, 28(6), 771-792. https://doi.org/10.1002/job.446

Liu, J., Zhu, B., Wu, J., & Mao, Y. (2019). Job satisfaction, work stress, and turnover intentions among rural health workers: A cross-sectional study in 11 western provinces of China. BMC Family Practice, 20(9), 1-11. https://bmcfampract.biomedcentral.com/articles/10.1186/s12875-019-0904-0

Marchiori, D. M., & Mainardes, E. W. (2015). Qualidade percebida de serviços de tecnologia da informação: O papel do technostress e das diferenças individuais. Sociedade, Contabilidade e Gestão, 10(3), 139-154. https://doi.org/10.21446/scg_ufrj.v10i3.13366

Marchiori, D. M., & Mainardes, E. W. (2016). The relationship between the technostress creators factors and the perceived quality of information technology services. Contextus - Revista Contemporânea de Economia e Gestão, 14(3), 6-28. https://doi.org/10.19094/contextus.v14i3.820

Marchiori, D. M., Felix, A. C. S., Mainardes, E. W., Popadiuk, S., & Rodrigues, R. G. (2020). A relationship between technostress, satisfaction at work, organizational commitment and demography: Evidence from the Brazilian public sector. Revista Gestão & Tecnologia, 20(4), 176-201. https://doi.org/10.20397/2177-6652/2020.v20i4.1919

McDonald, P., Brown, K., & Bradley, L. (2005). Explanations for the provision utilization gap in work–life policy. Women in Management Review, 20(1), 37-55. https://doi.org/10.1108/09649420510579568

Medvedev, O. N., & Landhuis, C. E. (2018). Exploring constructs of well-being, happiness and quality of life. PeerJ, 6, 5-16. https://doi.org/10.7717%2Fpeerj.4903

Moda, H. M., Nwadike, C., Danjin, M., Fatoye, F., Mbada, C. E., Smail, L., & Doka, P. J. (2021). Quality of work life (QoWL) and perceived workplace commitment among seasonal farmers in Nigeria. Agriculture, 11(2), 103. https://doi.org/10.3390/agriculture11020103

Molino, M., Ingusci, E., Signore, F., Manuti, A., Giancaspro, M. L., Russo, V., ... & Cortese, C. G. (2020). Wellbeing costs of technology use during Covid-19 remote working: An investigation using the Italian translation of the technostress creators scale. Sustainability, 12(15), 5911. https://doi.org/10.3390/su12155911

Moro, S., Ramos, R. F., & Rita, P. (2020). What drives job satisfaction in IT companies? International Journal of Productivity and Performance Management, 70(2), 391-407. https://doi.org/10.1108/IJPPM-03-2019-0124

Murray, W., & Rosits, A. (2007). Who's running the machine? A theoretical exploration of work stress and burnout of technologically tethered workers. Journal of Individual Employment Rights, 12(3), 249-263. https://doi.org/10.2190/IE.12.3.f

Nakamura, H., & Managi, S. (2020). Effects of subjective and objective city evaluation on life satisfaction in Japan. Journal of Cleaner Production, 256(120523), 1-9. https://doi.org/10.1016/j.jclepro.2020.120523

Nanjundeswaraswamy, T. S., & Swamy, D. R. (2013). Review of literature on quality of worklife. International Journal for Quality Research, 7(2), 201-214. http://www.ijqr.net/paper.php?id=37

Narehan, H., Hairunnisa, M., Norfadzillah, R. A., & Freziamella, L. (2014). The effect of quality of work life (QWL) programs on quality of life (QOL) among employees at multinational companies in Malaysia. Procedia-Social and Behavioral Sciences, 112, 24-34. https://doi.org/10.1016/j.sbspro.2014.01.1136

Nelson, H, W., Yang, B. K., Carter. M. W., Monahan E., & Engineer C. (2020). Nursing home administrator’s job satisfaction, work stressors, and intent to leave. Journal of Applied Gerontology, 40(1), 67-76. https://doi.org/10.1177/0733464819896572

Netemeyer, R. G., Bearden, W. O., & Sharma, S. (2003). Scaling procedures: Issues and applications. Sage Publications.

Netemeyer, R. G., Boles, J. S., & McMurrian, R. (1996). Development and validation of work–family conflict and family–work conflict scales. Journal of Applied Psychology, 81(4), 400-410. https://doi.org/10.1037/0021-9010.81.4.400

Nguyen, T. D., & Nguyen, T. T. (2012). Psychological capital, quality of work life, and quality of life of marketers: Evidence from Vietnam. Journal of Macromarketing, 32(1), 87-95. https://doi.org/10.1177/0276146711422065

OMS. Organização Mundial da Saúde. (2021). WHOQOL: Tools and toolkits. WHOQOL: Measuring Quality of Life. https://www.who.int/tools/whoqol.

Osiceanu, M. E. (2015). Psychological implications of modern technologies: technofobia” versus “technophilia”. Procedia-Social and Behavioral Sciences, 180, 1137-1144. https://doi.org/10.1016/j.sbspro.2015.02.229

Panzini, R. G., Mosqueiro, B. P., Zimpel, R. R., Bandeira, D. R., Rocha, N. S., & Fleck, M. P. (2017). Quality-of-life and spirituality. International Review of Psychiatry, 29(3), 263-282. https://doi.org/10.1080/09540261.2017.1285553

Pfaffinger, K. F., Reif, J. A., & Spieß, E. (2020). When and why telepressure and technostress creators impair employee well-being. International Journal of Occupational Safety and Ergonomics, 1-16. https://doi.org/10.1080/10803548.2020.1846376

Pirkkalainen, H., Salo, M., Tarafdar, M., & Makkonen, M. (2019). Deliberate or instinctive? Proactive and reactive coping for technostress. Journal of Management Information Systems, 36(4), 1179-1212. https://doi.org/10.1080/07421222.2019.1661092

Ragu-Nathan, T. S., Tarafdar, M., & Ragu-Nathan, B. S. (2008). The consequences of technostress for end users in organizations: conceptual development and empirical validation. Journal of Management Information Systems, 19(4), 417-433. https://doi.org/10.1287/isre.1070.0165

Reis, A. F., Dacorso, A. L. R., & Tenório, F. A. G. (2015). Influence of the use of information and communication technologies in municipal government accountability--a case study in the Court of Auditors of Bahia's municipalities. Revista de Administração Pública, 49(1), 231. https://doi.org/10.1590/0034-76121664

Ringle, C. M., Wende, S., & Becker, J. M. (2015). SmartPLS 3. Boenningstedt: SmartPLS GmbH. http://www.smartpls.com

Rubel, M. R. B., Kee, D. M. H., & Rimi, N. N. (2020). Matching people with technology: Effect of HIWP on technology adaptation. South Asian Journal of Human Resources Management, 7(1), 9-33. https://doi.org/10.1177/2322093719875567

Ruževičius, J. (2013). Qualité de vie: Notion globale et recherche en la matière. International Business: Innovations, Psychology, Economics, 4(2), 7-20. http://www.kv.ef.vu.lt/wp-content/uploads/2010/10/STRAIPSNIS-Qualite-de-vie-notion-globale-et-recherche-en-la-matiere.pdf

Shore, L. M., & Martin, H. J. (1989). Job satisfaction and organizational commitment in relation to work performance and turnover intentions. Human relations, 42(7), 625-638. https://doi.org/10.1177/001872678904200705

Sousa, R. L., & Cappellozza, A. (2019). Os efeitos dos estilos de liderança e vício em internet no tecnoestresse. Revista Administração em Diálogo, 21(1), 39-62. http://doi.org/10.23925/2178-0080.2017v21i1.38191

Stadin, M., Nordin, M., Broström, A., Hanson, L. L. M., Westerlund, H., & Fransson, E. I. (2021). Technostress operationalised as information and communication technology (ICT) demands among managers and other occupational groups–results from the Swedish longitudinal occupational survey of health (SLOSH). Computers in Human Behavior, 114, 106486. https://doi.org/10.1016/j.chb.2020.106486

Tarafdar, M., Tu, Q., & Ragu-Nathan, T. S. (2010). Impact of technostress on end-user satisfaction and performance. Journal of Management Information Systems, 27(3), 303-334. https://doi.org/10.2753/MIS0742-1222270311

Tarafdar, M., Tu, Q., Ragu-Nathan, B. S. & Ragu-Nathan, T. S. (2007). The Impact of technostress on role stress and productivity. Journal of Management Information Systems, 24(1), 301-328. https://doi.org/10.2753/MIS0742-1222240109

Thornthwaite, L. (2004). Working time and work–family balance: a review of employees' preferences. Asia Pacific Journal of Human Resources, 42(2), 166-84. https://doi.org/10.1177/1038411104045360

Tsang, E. W., & Kwan, K. M. (1999). Replication and theory development in organizational science: A critical realist perspective. Academy of Management Review, 24(4), 759-780. https://doi.org/10.2307/259353

Tziner, A., Rabenu, E., Radomski, R., & Belkin, A. (2015). Work stress and turnover intentions among hospital physicians: The mediating role of burnout and work satisfaction. Revista de Psicología del Trabajo y de las Organizaciones, 31(3), 207-213. https://doi.org/10.1016/j.rpto.2015.05.001

Veenhoven, R. (1996). Developments in satisfaction-research. Social Indicators Research, 37, 1-46. https://link.springer.com/article/10.1007/BF00300268

Wang, K., Shu, Q., Tu, Q. (2008). Technostress under different organizational environments: An empirical investigation. Computers in Human Behavior, 24(6), 3002-3013. https://doi.org/10.1007/BF00300268

WHO. World Health Organization. (2021). WHOQOL: Tools and toolkits. WHOQOL: Measuring Quality of Life. https://www.who.int/tools/whoqol

Wu, Y., Choi, B., Guo, X., & Chang, K. T. T. (2017). Understanding user adaptation toward a new IT system in organizations: A social network perspective. Journal of the Association for Information Systems, 18(11). https://doi.org/10.17705/1jais.00473

Yamaguchi, Y., Inoue, T., Harada, H., & Oike, M. (2016). Job control, work-family balance and nurses’ intention to leave their profession and organization: A comparative cross-sectional survey. International Journal of Nursing Studies, 64, 52-62. https://doi.org/10.1016/j.ijnurstu.2016.09.003

Publicado

2021-06-14

Como Citar

Carvalho, O. . W. F. de, & d’Angelo, M. J. (2021). Estresse tecnológico e a intenção de permanecer nas organizações: A qualidade de vida e o conflito trabalho-lar medeiam essa relação?. Contextus – Revista Contemporânea De Economia E Gestão, 19, 176–196. https://doi.org/10.19094/contextus.2021.62600

Edição

Seção

Artigos