Emotional intelligence: influencing factors and impact on nurses in intensive care

Keywords: Emotional Intelligence; Critical Care; Nursing.

Abstract

Objective: to analyze the evidence on the factors that influence the emotional intelligence of intensive care nurses. Methods: systematic review of the literature. We used the databases CINAHL Complete, Academic Search Complete, MedicLatina, Psychology and Behavioral Sciences Collection, MedLine with Full Text (via EBSCO HOST), MedLine Complete (via PubMed), SCOPUS and other sources, such as Google Scholar, clinical trial registration sites and manual/cross-references search. A total of 1,307 articles were published until April 2018, and nine were included in the study. Results: the factors that influenced nurses’ emotional intelligence were age, sex, emotional experience, training and personality; and the impact of emotional intelligence was translated on a personal, professional and caring level. Conclusion: the practice of nursing in intensive care units is influenced by the nurse’s emotional intelligence. This intelligence is affected by several factors and, because it is learned, must be stimulated in formative contexts.

References

Shorter M, Stayt LC. Critical care nurses’ experiences of grief in an adult intensive care unit. J Adv Nurs. 2010; 66(1):159-67. doi: https://doi.org/10.1111/j.1365-2648.2009.05191.x

Souza VS, Silva DS, Lima LV, Teston EF, Benedetti GMS, Costa MAR, et al. Qualidade de vida dos profissionais de enfermagem atuantes em setores críticos. Rev Cuid. 2009; 9(2):2177-86. doi: https://doi.org/10.15649/cuidarte.v9i2.506

Goleman D. Trabalhar com a inteligência emocional. Lisboa: Temas e debates – círculo Leitores; 2014.

Rosenstein AH, Stark D. Emotional Intelligence: a critical tool to understand and improve behavior that impact patient care. J Psychol Clin Psychiatry. 2015; 2(1):1-4. doi: https://doi.org/10.15406/jpcpy.2015.02.00066

Joanna Briggs Institute. The Joanna Briggs Institute Reviewers’ Manual 2014 - methodology for JBI mixed methods systematic reviews. Australia: The Joanna Briggs Institute; 2014.

Higgins J, Green S. Cochrane handbook for systematic reviews of interventions. Inglaterra: John Wiley & Sons; 2011.

Melnyk BM, Fineout-Overholt E, Stetler C, Allan J. Outcomes and implementation strategies from the first U.S. evidence-based practice leadership summit. Worldviews Evid Based Nurs. 2005; 2(3):113-21. doi: https://doi.org/10.1111/j.1741-6787.2005.00022.x

Delpasand M, Nasiripoor AA, Raiisi P, Shahabi M. The relationship between emotional intelligence and occupational burnout among nurses in critical care units. Iranian J Crit Care Nurs [Internet]. 2011 [cited 2018 July 13]; 4(2):79-86. Available from: https://pdfs.semanticscholar.org/ddc9/952679499b60fa2c2fe68b2fe12cff0e9aa6.pdf

Nooryan K, Gasparyan K, Sharif F, Zoladl M. Controlling anxiety in physicians and nurses working in intensive care units using emotional intelligence items as an anxiety management tool in Iran. Int J Coll Res Int Med Public Health. 2012; 5:5-10. doi: dx.doi.org/10.2147/IJGM.S25850

Nooryan K, Gasparyan K, Sharif F, Zoladl M. The effect of Teaching Emotional Intelligence (EI) Items on Job Related Stress in Physicians and Nurses Working in ICU Wards in Hospitals, Yerevan, Armenia. Int J Coll Res Int Med Public Health. 2013; 3(10):703-13. doi: http://dx.doi.org/10.2147/IJGM.S25850

Towell A, Nel WE, Muller A. The emotional intelligence of a group of critical-care nurses in South Africa. Health SA Gesondheid. 2013; 18(1). doi: http://dx.doi.org/10.4102/hsag.v18i1.674

Sharif F, Rezaie S, Keshavarzi S, Mansoori P, Ghadakpoor S. Teaching emotional intelligence to intensive care unit nurses and their general health: a randomized clinical trial. Int J Occup Environl Med [Internet]. 2013 [cited 2018 July 13]; 4(3):141-8. Available from: http://www.theijoem.com/ijoem/index.php/ijoem/article/view/208/380

Siffleet J, Williams AM, Rapley P, Slatyer S. Delivering best care and maintaining emotional wellbeing in the intensive care unit: the perspective of experienced nurses. Appl Nurs Res. 2015; 28(4):305-10. doi: http://dx.doi.org/10.1016/j.apnr.2015.02.008

Tofighi M, Tirgari B, Fooladvandi M, Rasouli F, Jalali M. Relationship between emotional intelligence and organizational citizenship behavior in critical and emergency nurses in south east of Iran. Ethiop J Health Sci. 2015; 25(1):79-88. doi: http://dx.doi.org/10.4314/ejhs.v25i1.11

Nagel Y, Towell A, Nel E, Foxall F. The emotional intelligence of registered nurses commencing critical care nursing. Curationis. 2016; 39(1):e1-7. doi: dx.doi.org/10.4102/curationis.v39i1.1606

Saedpanah D, Salehi S, Moghaddam LF. The effect of emotion regulation training on occupational stress of critical care nurses. J Clin Diagn Res. 2016; 10(12):1-4. doi: http://dx.doi.org/10.7860/JCDR/2016/23693.9042

Papageorgiou D, Mpolioudaki E, Papala E, Prifti S, Kagialari M. Investigation of factors that influence the development of emotional intelligence in nurses. Nosileftiki [Internet]. 2011 [cited 2018 July 13];50(2):185-93. Available from: http://www.researchgate.net/publication/292836860_Investigation_of_factors_that_influence_the_development_of_emotional_intelligence_in_nurses

Alves J, Ribeiro C, Campos S. A inteligência emocional em enfermeiros responsáveis por serviços hospitalares. Rev Enf Ref. 2012; serIII(7):33-42. doi: http://dx.doi.org/10.12707/RIII1199

Snowden A, Stenhouse R, Young J, Carver H, Carver F, Brown N. The relationship between emotional intelligence, previous caring experience and mindfulness in student nurses and midwives: a cross sectional analysis. Nurse Educ Today. 2015; 35(1):152-8. doi: http://dx.doi.org/10.1016/j.nedt.2014.09.004

Srinivasan K, Samuel U. A study on emotional intelligence of staff nurses working in Villupuram district. J Hum Soc Sci. 2016; 21(3):34-9. doi: http://dx.doi.org/10.9790/0837-2103043439

Kahraman N, Hiçdurmaz D. Identifying emotional intelligence skills of Turkish clinical nurses according to sociodemographic and professional variables. J Clin Nurs. 2016; 25(7-8):1006-15. doi: http://dx.doi.org/10.1111/jocn.13122

Arrogante O, Zaldívar E. Factores sociodemográficos relacionados con la inteligencia emocional en los profesionales de Enfermería. Metas Enferm [Internet]. 2016 [citado 2018 jun. 20]; 19(6):68-73. Disponível em: https://dialnet.unirioja.es/servlet/articulo?codigo=5566558

Zijlmans LJ, Embregts PJ, Gerits L, Bosman AM, Derksen JJ. The effectiveness of staff training focused on increasing emotional intelligence and improving interaction between support staff and clients. J Intellect Disabil Res. 2015; 59(7):599-612. doi: http://dx.doi.org/10.1111/jir.12164

Bar-On R. Emotional and social intelligence: Insights from the emotional quotient inventory. In: Bar-On R, Parker JDA. The Handbook of emotional intelligence. San Francisco: Jossey-Bass; 2000. p.363-88.

Edbor A, Singh P. The role of emotional intelligence on personality. Indian J Positive Psychol [Internet]. 2016 [cited 2018 July 26]; 7(1). Disponível em: https://www.questia.com/library/journal/1P3-4055684071/the-role-of-emotional-intelligence-on-personality

Tagoe T, Quarshie EN. The relationship between emotional intelligence and job satisfaction among nurses in Accra. Nurs Open. 2017; 4(2):84–9. doi: http://dx.doi.org/10.1002/nop2.70

Nespereira-Campuzano T, Vázquez-Campo M. Emotional intelligence and stress management in nursing professionals in a hospital emergency department. Enferm Clin. 2017; 27(3):172-8. doi: http://dx.doi.org/10.1016/j.enfcli.2017.02.007

Jones TL, Argentino D. Nurse-to-nurse hostility, confrontational anxiety, and emotional intelligence: an integral, descriptive pilot study. J Perianesth Nurs. 2010; 25(4):233-41. doi: http://dx.doi.org/10.1016/j.jopan.2010.05.010

Kokker BM, Shoultz J, Codier E. Identifying emotional intelligence in professional nursing practice. J Prof Nurs. 2007; 23(1):30-6. doi: http://dx.doi.org/10.1016/j.profnurs. 2006.12.004

Published
2018-11-22
Section
Review Article