Pricing solution for ICT services in private cloud at the Municipal Government of Fortaleza
DOI:
https://doi.org/10.36517/contextus.2025.94965Keywords:
cloud computing; qualitative methodology; pricing; information and communication technology; public administration.Abstract
Background: The integration of Information and Communication Technologies (ICTs) and cloud computing is important to improve government infrastructure and services, aligning with the principles of public management. Transformations in ICTs are strategic for efficient data management, with cloud computing standing out in this context.
Purpose: This research develops a pricing solution for ICT services in a private cloud in public administration, seeking to contribute to the development of effective pricing strategies for ICT services in private clouds in public administration.
Method: Using a qualitative methodology, the study employed interviews with executives responsible for ICT management. The study population was composed of technical IT managers from the City Hall of Fortaleza, the Federal Data Processing Service (SERPRO) and the Information Technology Company of Ceará (ETICE). The methodological procedures included documentary analysis and semi-structured interviews, integrating qualitative approaches.
Results: In addition to providing valuable insights and practical solutions, this study created a conceptual pricing model for ICT services in cloud computing adapted to the context of public administration and developed a computerized system that implements this model, enabling its direct application and practical understanding.
Conclusions: The strategies developed here serve as a reference for other public organizations seeking to improve the management of ICT services. The adoption of best practices contributes to the optimization of public resources, the continuous improvement of services and the promotion of a culture of transparent and efficient management. In addition to providing an effective solution for the City of Fortaleza, it also offers a replicable and adaptable model for other public administrations.
Downloads
References
Almeida, W. H. C., & Furtado, F. (2019). Análise sobre métricas nos contratos de fábricas de software no âmbito da administração pública federal. Albatroz.
Alzhouri, F. (2018). Dynamic Pricing Strategy for Maximizing Cloud Revenue (Tese de Doutorado). Concordia University, Montreal, Quebec, Canada.
Araújo, C. C. L., & Alves, C. A. M. (2019). Computação em nuvem: um estudo sobre a distribuição da produção de artigos publicados no período de 2007 a 2016. Revista de Tecnologia Aplicada, 8(1), 20–32. https://doi.org/10.21714/22373713rta2019v8n1p20
Araújo, J., & Alves, M. (2019). Estratégias de adoção de tecnologia de computação em nuvem na gestão pública. Revista de Administração Pública, 53(4), 123–145.
Brasil. (2020). Decreto nº 10.332, de 28 de abril de 2020. https://www.planalto.gov.br/ccivil_03/_Ato2019-2022/2020/Decreto/D10332.htm
Brasil. (2021). Lei nº 14.129, de 29 de março de 2021. https://www.planalto.gov.br/ccivil_03/_ato2019-2022/2021/lei/L14129.htm
Brasil. Ministério da Economia. (2022). Termo de Referência do Pregão Eletrônico nº 18/2022. https://www.cofen.gov.br/pregao-eletronico-no-18-2022/
Brasil. Tribunal de Contas da União. (2015). Acórdão nº 1.739/2015. https://www.lexml.gov.br/urn/urn:lex:br:tribunal.contas.uniao;plenario:acordao:2015-07-15;1739
Buyya, R., Broberg, J., & Goscinski, A. M. (2011). Cloud Computing: Principles and Paradigms. Hoboken, NJ: Wiley.
Buyya, R., Yeo, C. S., Venugopal, S., Broberg, J., & Brandic, I. (2009). Cloud computing and emerging IT platforms: Vision, hype, and reality for delivering computing as the 5th utility. Future Generation Computer Systems, 25(6), 599–616.
Campos, R. (2016). Aderência do Prêmio Nacional da Qualidade às boas práticas de governança corporativa (Dissertação de mestrado). Faculdades Metropolitanas Unidas, São Paulo, SP., Brasil. https://arquivo.fmu.br/prodisc/mestradoadm/rc.pdf
Cloud Security Alliance (CSA). (2017). Security guidance for critical areas of focus in cloud computing v.4.0. https://downloads.cloudsecurityalliance.org
Computação em nuvem vantagens e desvantagens. (2019). Portal TEC em geral. https://tecnologia-emgeral.blogspot.com
Coyle, D., & Nguyen, D. (2019). Cloud computing, cross-border data flows and new challenges for measurement in economics. National Institute Economic Review, 249, 30–38.
Creswell, W. J. (2009). Research design: Qualitative, quantitative and mixed methods approaches. Thousand Oaks, CA: SAGE Publications.
FinOps Foundation. (2024). Cloud Cost Allocation Guide. https://www.finops.org
Garson, G. D. (2018). Managing the total cost of ownership of ICT in government. International Journal of Public Administration, 41(2), 143–152.
Horngren, C. T., Datar, S. M., & Foster, G. (2004). Contabilidade de Custos. 11. ed. São Paulo: Pearson.
Instituto Brasileiro de Geografia e Estatística. (2025a). Panorama da cidade de Fortaleza. https://cidades.ibge.gov.br/brasil/ce/fortaleza/panorama
Instituto Brasileiro de Geografia e Estatística. (2025b). Produto interno bruto dos municípios. https://cidades.ibge.gov.br/brasil/ce/fortaleza/pesquisa/38/47001?tipo=ranking&indicador=46997
Khan, K. M., Khan, S. U., & Zomaya, A. Y. (2014). Cloud computing: A review. IEEE Access. https://doi.org/10.1109/ACCESS.2014.2331997
Mell, P. M., & Grance, T. (2011). The NIST definition of cloud computing (NIST Special Publication 800-145). National Institute of Standards and Technology, U.S. Department of Commerce. https://csrc.nist.gov/publications/detail/sp/800-145/final
Mileski, D., & Gusev, M. (2023). FinOps in cloud-native near real-time serverless streaming solutions. In Telecommunications Forum (TELFOR), 31st. School of Electrical Engineering, University of Belgrade, pp. 1–4. https://ieeexplore.ieee.org/abstract/document/10372626
Oliveira, L. B., Pinheiro, L. V., & Oliveira, M. A. S. (2017). A Importância da Pesquisa Aplicada na Área de TIC na Administração Pública: Uma experiência no Governo de Minas Gerais. IV Congresso de Gestão Pública (Congesp).
Reinsel, D., Gantz, J., & Rydning, J. (2018). The digitization of the world: From edge to core. IDC White Paper. Seagate. https://www.seagate.com/files/www-content/our-story/trends/files/idc-seagate-dataage-whitepaper.pdf
Santos, A., Oliveira, P., & Silva, R. (2023). Governança eletrônica e a importância da infraestrutura tecnológica na administração pública. Revista de Políticas Públicas, 45(1), 34-56.
Santos, M. R., Figueiredo, R. M. da C., Vasconcelos, A. M. N., & Gomes, M. M. F. (2023). E-governo e a pessoa idosa: Principais fatores críticos pré e pós-COVID-19 por meio da bibliometria e análise de conteúdo. Contribuciones A Las Ciencias Sociales, 16(9), 17682–17707. https://doi.org/10.55905/revconv.16n.9-231
Severino, A. J. (2007). Metodologia do trabalho científico. 22. ed. São Paulo: Cortez.
Storment, J., & Fuller, M. (2019). Cloud FinOps: Collaborative, real-time cloud financial management. 1st ed. O'Reilly Media.
Tabosa, F. G. F. (2022). Avaliação da evolução pós-pandemia da propensão ao enfrentamento de riscos de computação em nuvem por gestores da Administração Pública Federal (Dissertação de Mestrado). Universidade de Brasília, Brasília, DF, Brasil.
Veras, M. (2012). Cloud computing: Nova arquitetura da TI (240 pp.). Brasport.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Journal: only for the 1st publication
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
The authors, while doing the submission, accept the notice below:
We authors hold the copyright related to our paper and transfer Contextus journal the right for the first publication with a Creative Commons’ international license of the modality Attribution – Non-commercial 4.0, which in turn allows the paper to be shared providing that both the authorship and the journal’s right for initial release are acknowledged.
Furthermore, we are aware of our permission to take part in additional contracts independently for non-exclusive distribution of the version of our work published in this journal (e.g. publishing it in an institutional repository or as a book chapter), while acknowledging both the authorship and the journal’s initial publication.
We also certify that the paper is original and up to this date has not been released in any other journal, Brazilian or of another nationality, either in Portuguese or another language, as well as it has not been sent for simultaneous publication in other journals.
Last, we not only know that plagiarism is not tolerated by Contextus but also certify the paper presents the sources of passages from cited works, including those authored by ourselves.
1.jpg)
1.jpg){kind=small}
1.jpg)
1.jpg)
.jpg)
1.jpg)
1.jpg)
1.jpg)
1.jpg)
1.jpg)
2.png)
2.jpg)
1.jpg)
1.jpg)
1.jpg)
1.jpg)
